In certain exceptional circumstances, such as unauthorized transactions or technical issues that significantly impact service usability, we may consider refund requests. Please contact our support team at support@london-informatics.org with detailed information about your issue.
If you believe you are eligible for a refund under our policy, please contact us at support@london-informatics.org with your account details and the reason for the refund request. Our support team will review your request and respond within 5-7 business days. For refunds related to OpenAI's services, you may also need to contact OpenAI directly as outlined in their Refund Policy.
We may update this Refund and Cancellation Policy from time to time. When we do, we will revise the "Last updated" date at the bottom of this page. We encourage you to review this policy periodically for any changes.
If you have any questions about this Refund and Cancellation Policy, please contact us at support@london-informatics.org
Last updated: June 4th 2024.